Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms and Conditions
Last Updated: [September 25th,2026]
These Product Purchase Terms & Conditions (“Purchase Terms”) apply to purchases of Fibra products from Fibra Inc. (“Fibra,” “we,” “us,” or “our”) through www.myfibra.com.
By placing an order, you agree to these Purchase Terms, together with our Website Terms & Conditions and Privacy Policy.
1. Products and Orders
Fibra offers sensor-enabled Smart Underwear, a detachable Electronic Unit, access to the Fibra app, accessories, bundles, and related products and services.
The specific products, quantities, accessories, promotional items, and benefits included with your purchase are those displayed on the applicable product page and confirmed in your order at the time of purchase.
Fibra reserves the right to limit quantities, discontinue products or bundles, correct errors, and refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, inventory errors, unauthorized resale, or misuse of promotional offers.
If Fibra cancels an order after payment has been collected, all amounts paid for the cancelled order will be refunded.
2. Product Bundles and Included Items
Fibra may offer different product bundles containing varying quantities of Fibra Smart Underwear, an Electronic Unit, accessories, promotional products, and Lifetime Premium App Access.
The exact contents and price of your bundle will be displayed on the applicable product page and at checkout.
Certain purchases may include complimentary or promotional products, such as additional Smart Underwear or accessories. Promotional items have no cash value and may be subject to separate promotional terms.
Product images, renderings, colors, packaging, and other visual representations are for illustrative purposes. Minor variations may occur without materially affecting the product’s intended functionality..
3. Pricing and Currency
The price charged for your order will be the price displayed at checkout when your purchase is completed.
Unless otherwise stated, prices displayed on Fibra’s Canadian storefront are in Canadian dollars (CAD). If another currency is offered, the applicable currency will be displayed before you complete your purchase.
Applicable sales taxes will be calculated and displayed at checkout where required.
Promotional pricing, discounts, bundles, referral discounts, and other offers may be changed or discontinued at any time, subject to applicable law. Changes will not affect orders already completed.
4. Payment
Fibra may accept payment through the payment methods displayed at checkout, including credit cards, debit cards, PayPal, and other supported payment services.
Card and eligible electronic payments may be processed through Stripe or other third-party payment processors. Fibra does not directly store your complete payment card information.
By submitting an order, you authorize Fibra and the applicable payment provider to charge your selected payment method for the amounts shown at checkout.
Your order is not considered complete until payment has been successfully authorized or otherwise approved.
5. PayPal Installment Payments
Eligible customers may be offered the option to pay for their purchase over time through PayPal, where available.
Installment payment options are provided and administered by PayPal and are subject to PayPal’s eligibility requirements, approval process, terms, conditions, and availability.
Fibra does not determine whether you qualify for a PayPal installment plan and does not control the installment schedule, financing terms, fees, credit decisions, or other conditions associated with PayPal’s services.
Selecting an installment payment option does not change Fibra’s Purchase Terms, cancellation policy, shipping terms, or other applicable policies.
If Fibra issues an eligible refund, the refund will be submitted through the original payment method. PayPal will determine how and when the refund is applied to your installment arrangement.
6. FSA/HSA Purchases Through Flex
Eligible U.S. customers may have the option to purchase Fibra using Flexible Spending Account (“FSA”) or Health Savings Account (“HSA”) funds through Flex, where available.
Eligibility for FSA/HSA payment or reimbursement depends on applicable laws, individual plan requirements, and determinations made by the customer’s plan administrator and/or Flex. Fibra does not guarantee that every customer or purchase will qualify for FSA/HSA payment or reimbursement.
Customers are responsible for confirming their individual eligibility and any requirements applicable to their FSA or HSA plan.
Where documentation, including a Letter of Medical Necessity, is required, such documentation or related services may be subject to Flex’s separate terms, eligibility requirements, and fees.
If an eligible FSA/HSA-funded purchase is refunded, Fibra will process the refund through the applicable original payment channel where required. Flex, the applicable administrator, or the customer’s FSA/HSA provider may determine how and when those funds are credited.
7. Shipping
Canada and the United States
Fibra provides free standard shipping to eligible addresses in Canada and the United States, unless otherwise stated at checkout.
Orders are generally estimated to ship within 2–3 weeks after the order is placed.
The 2–3 week timeframe is an estimate and is not a guaranteed shipping or delivery date. In some circumstances, fulfillment may take longer due to product availability, order volume, manufacturing or quality-control requirements, carrier delays, supply-chain disruptions, severe weather, customs or regulatory matters, or other circumstances beyond Fibra’s reasonable control.
If a material delay affects your order, Fibra will make reasonable efforts to provide an update using the contact information associated with your order.
Delivery time after shipment may vary depending on destination and carrier.
International Orders
For orders outside Canada and the United States, shipping charges, where applicable, will be displayed or calculated at checkout.
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country unless expressly stated otherwise at checkout.
8. Cancellation Before Shipment
You may cancel your order for a full refund at any time before your order has shipped.
If you paid any shipping charges, those shipping charges will also be fully refunded when an eligible order is cancelled before shipment.
Refunds will be issued to the original payment method.
Once an order has shipped, it can no longer be cancelled under this section.
If an order was purchased through PayPal installments or using FSA/HSA funds through Flex, the refund will be initiated through the applicable original payment channel and may be subject to that provider’s processing procedures.
9. Returns After Shipment
Unless otherwise required by applicable law or expressly stated in a separate Fibra return policy applicable to your purchase, an order cannot be cancelled once it has shipped.
Any return or refund rights available after shipment will be governed by Fibra’s Return & Refund Policy in effect at the time of purchase and applicable consumer-protection laws.
Any original shipping charges paid by the customer are non-refundable after an order has shipped, except where otherwise required by law.
For orders that qualified for free standard shipping within Canada or the United States, there is no original standard shipping charge to deduct from an otherwise eligible refund.
Customers may be responsible for return shipping costs as specified in the applicable Return & Refund Policy, unless otherwise required by law.
10. Hygiene and Intimate Apparel
Fibra Smart Underwear is an intimate wearable product. For health and hygiene reasons, restrictions may apply to returns of underwear that has been worn, used, washed, or had applicable hygiene protections removed.
The specific return conditions applicable to your purchase are set out in Fibra’s Return & Refund Policy.
Nothing in this section limits any consumer rights or remedies that cannot legally be excluded under applicable law.
11. Lifetime Premium App Access
Where included with your Fibra product or bundle, your purchase includes Lifetime Premium App Access at no additional subscription cost.
Lifetime Premium App Access provides the original purchaser with access to the Fibra Premium app features designated by Fibra as included with the applicable qualifying purchase.
For purposes of these Purchase Terms, “Lifetime” means for as long as Fibra continues to operate and support the applicable Fibra app and service.
Fibra may develop entirely new products, services, integrations, or separately offered functionality in the future that are not part of the Fibra Premium app access included with your purchase. The introduction of such separate offerings will not, by itself, affect your Lifetime Premium App Access.
Lifetime Premium App Access is associated with the original purchaser’s Fibra account and is non-transferable unless Fibra expressly permits otherwise.
12. Promotions, Free Products and Referral Offers
Fibra may periodically offer promotional discounts, complimentary products, referral rewards, launch promotions, or other incentives.
Your current product structure includes promotional free Smart Underwear and contemplates referral rewards in which qualifying purchases can earn additional free pairs.
Unless separate promotional terms state otherwise:
-
Promotional products and rewards have no cash value.
-
Promotions cannot be combined unless expressly permitted.
-
A referred purchase must be successfully completed and remain eligible under the applicable promotion.
-
Cancelled, refunded, reversed, fraudulent, or otherwise ineligible transactions will not qualify for referral rewards.
-
Fibra may impose reasonable limits and anti-fraud measures on promotions and referral programs.
-
Fibra may modify or discontinue promotions prospectively, subject to applicable law and any rewards already validly earned.
Separate Referral Program Terms & Conditions may apply to referral offers.
13. Product Availability
All Fibra products, sizes, colors, bundles, promotional products, and accessories are subject to availability.
If an item becomes unavailable after an order is placed, Fibra may contact you regarding an alternative, delayed fulfillment, or cancellation and refund of the affected item or order.
14. Shipping and Contact Information
Customers are responsible for providing accurate shipping, billing, email, and other information when placing an order.
If you discover an error in your shipping information, contact Fibra as soon as possible.
Fibra cannot guarantee that an address or other order information can be changed after the order has entered fulfillment or shipped.
15. Medical and Wellness Disclaimer
Fibra is intended for general wellness, educational, and informational purposes.
Fibra is not intended to diagnose, treat, cure, or prevent any disease or medical condition and is not a substitute for professional medical advice, diagnosis, or treatment.
Information or insights provided through Fibra should not be relied upon as a substitute for consultation with an appropriately qualified healthcare professional.
16. Privacy and Personal Information
Fibra collects, uses, stores, and otherwise processes personal information in accordance with its Privacy Policy.
Customers should review the Privacy Policy before using Fibra products and services.
Third-party payment or eligibility providers, including Stripe, PayPal, Flex, and applicable FSA/HSA administrators, may separately collect and process information under their own terms and privacy policies.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Fibra will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the purchase or use of Fibra products or services.
To the fullest extent permitted by applicable law, Fibra’s aggregate liability arising from an individual purchase will not exceed the amount paid to Fibra for the applicable product or order.
Nothing in these Purchase Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
18. Force Majeure
Fibra will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transportation or carrier disruptions, supply-chain interruptions, manufacturing disruptions, labor disruptions, governmental actions, customs delays, regulatory matters, widespread telecommunications or infrastructure failures, or similar events.
19. Applicable Consumer Rights
These Purchase Terms operate alongside applicable consumer-protection laws.
Nothing in these Purchase Terms is intended to waive, restrict, or exclude a statutory right or remedy that cannot legally be waived, restricted, or excluded.
If any provision conflicts with mandatory consumer-protection law applicable to your purchase, that law will apply to the extent of the conflict.
20. Governing Law
These Purchase Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Nothing in this provision deprives consumers of mandatory protections available to them under applicable law.
21. Changes to These Purchase Terms
Fibra may update these Purchase Terms from time to time.
Unless otherwise required by law, the terms applicable to your purchase will be the version made available to you when you placed your order.
22. Contact Us
Questions about orders, shipping, cancellations, refunds, or these Purchase Terms may be directed to:
Fibra Inc.
Toronto, Ontario, Canada
Email: team@myfibra.com
Website: www.myfibra.com
